This is a round table discussion with Craig Hewitt (founder of Castos), Einar Vollset (cofounder of TinySeed), and myself. We are in three different cities on two different continents, so we have plenty of different perspectives on the COVID-19 crisis. We are talking about our own businesses and the advice we give to other founders. We also talk about the payroll program, and whether we think it’s going to be helpful to small businesses and startups. We share our tips and experiences working from home, for founders who may be just now transitioning to a remote team, and we discuss Stewart Butterfield’s Twitter feed, talking about the human side of experiencing this pandemic.
Listen to get some insight, hope, and fresh ideas on being a startup during COVID-19.
The finer points of the episode:
- 8:09 – Advice we all have for startups during the COVID-19 crisis
- 12:51 – Common mistakes we see businesses make working from home
- 14:42 – The main things that change when your team goes remote
- 17:37 – The payroll protection program in the USA and what this could mean for your business
- 28:04 – Stewart Butterfield’s real-time experience of COVID-19 and how it resonated with each of us as founders
- 36:46 – Some reasons to feel hopeful about business right now
Items mentioned in this episode:
- How Apple Is Working From Home
- Bosses Panic-Buy Spy Software to Keep Tabs on Remote Workers
- MicroConf article on COVID-19 business relief
- Stewart Butterfield’s Twitter feed
- Craig Hewitt’s Twitter Account
- Einar Vollset’s Twitter Account
It’s an interesting discussion because we’re located in three different cities on two different contents, so we’re able to give each of our takes on how things are in our city, how they feel amid the coronavirus pandemic. We talk about how our businesses are looking and reacting as well as advice we’re giving to founders. We talk about the shift to work from home, look at the Payroll Protection Program, and talk about the fact that essentially, that money has run out as of today when we’re recording.
Then we dig into a tweet thread of a really interesting day-by-day account of Stewart Butterfield, who is the co-founder of Slack. He talked about how they’re reacting to it and all of that stuff. It’s a really interesting show today. I’m glad you’re here to check it out, and I hope you enjoy my conversation with Einar Vollset and Craig Hewitt.
Welcome back to another Startup Roundtable. We’re going to talk about a variety of topics today. I’m really excited to have my two guests on the line, Einar Vollset, co-founder of TinySeed. You and I talk quite a bit, but it will be fun today to get your opinion and thoughts on some stuff. How are you feeling today?
Einar: Doing pretty good all in all. Still locked down, but what can you do?
Rob: You’re calling to us from Santa Cruz, California.
Einar: That’s right.
Rob: My second guest is Craig Hewitt, founder of Castos. Podcast listeners have heard from you many times on this show as well as on your show Rogue Startups. How’s it going today, sir?
Craig: Doing well. Thanks, Rob.
Rob: Calling to us from France, so we’ve got a pretty good perspective. A lot of time zones on this call, and three different cities that are probably in three different phases of this global pandemic. I’m curious, Craig, from a personal perspective—and I want to walk through some personal stuff, and talk a little bit about business, and then we’ll get into some news stories. Personal perspective where you are in Annecy, France, I mean you’re relatively close to Italy, I believe. I guess you’re like a country over, but how is it there? Are you wearing masks when you go outside? What’s the state of affairs and the thinking, the mindset there?
Craig: We definitely wear masks when we go to the grocery, and that’s basically all we’re allowed to do. The country France only lets people leave for certain work-related jobs, to go to the grocery store, to run necessary errands, to go to the hospital, or to do some exercise outside. For us, where we live, it’s within a kilometer of our house. You have to carry this signed piece of paper stating why you’re leaving on that day at the time you leave. I go to the grocery store once a week, and that’s it really.
We’ve been like this for five weeks almost now, then we have another three weeks left. Mentally, the hardest part is just feeling sad for myself and for my family. My kids miss their friends, and they’re only talking to them on the phone, and that’s not how kids should be. At the same time, I feel really, really, really fortunate that work is relatively normal. I work from home most all the time—I miss my co-working space—but that’s a luxury, really. We have a lot of friends that are doing really bad financially and professionally. I feel really fortunate that at this point at least I’m not, so that’s the silver lining.
Rob: You said there’s three more weeks of self-quarantine—or quarantine in essence—do you feel like the gates will open up again and you’ll be less restricted, or do you think they’re going to extend it at this point?
Craig: I think that May 11th they’ll open some things back up, but it will be very, very, very slow. The analogy I heard is that it will be the opposite of how we got into this total confinement. First, it was don’t go out unless you have to, and then it was schools are closed, and then it’s restaurants are closed, and then everything is closed. I think it’ll just be the opposite roll out of that starting on the 11th, but I don’t expect our kids to go back to school properly for the rest of the year, which is the first week in July.
Rob: It’s a pretty common sentiment. Einar, your kids are confirmed here in California, and schools essentially—I was going to say canceled—but really, it’s home learning and distance learning. That’s through the rest of the year, through the rest of the school year?
Einar: Through the rest of the school year, yeah. They made that call two weeks ago. I thought it was borderline a little too early to make that call, but it’s what we’ve been expecting as well.
Rob: Einar, how about you guys? I know you live on a small farm in essence. You have land that you can walk around and be in your own property, but when you go to the grocery store, are you and your family wearing masks, or is it only you going out?
Einar: It’s usually just me going out just because I’m a complete extrovert, and so I need to see people even if it’s through a mask. It’s funny. It’s been gradually ramping up here in terms of how seriously people are taking it. I noticed a couple of days ago is the first time I went to Whole Foods, and I didn’t see anyone without a mask on, which was quite surprising. I mean, really the main thing here that we’ve noticed is that Santa Cruz is a big surfing spot obviously, and they actually closed the beaches here temporarily over Easter and actually banned surfing in all of Santa Cruz County, which some of the locals didn’t take too kindly to.
Rob: That’s very surprising. I know the culture down there, and we used to vacation there when I live in California. That is—as we say a lot these days—unprecedented. It has no precedent. It probably hasn’t been done since some pollution or something happened years ago. How about you for the prediction, when you will be out and about again with less restriction or things will start opening up again?
Einar: Early May is when things will start to get sort of normalish. We still don’t have the same kind of very strict lockdown. You’re still discouraged from going places, but there’s still a fair amount of people out and about social distancing, but still, they’re not staying within a mile of their house or whatever. I don’t know how they’re going to get back into it. The main question really is what are they going to do with the schools? Because everything pretty much hinges on schools like the economy.
You can say whatever you want about getting people back to work and things, but the fact of the matter is if there’s no school to put your kids in, the economies could not go anywhere near back to normal. I don’t know if anyone is actually looking at like—are people actually studying what’s going home with kids. Is it safe to put kids back in? Are they actually carriers, or are they just asymptomatic? I don’t know. That’s the main unknown for me really right now.
Rob: Here in Minneapolis, it’s similar to California in that we don’t have to carry papers like Craig said. We are discouraged from going out. I do go to the grocery store about once a week. We’re lucky to live across the street from a lake, and there’s walking trails, and paths, and bike trails, and stuff. We do get out and about and get our exercise. I was not—until maybe last week—thinking about wearing a mask until the CDC made that pronouncement. We don’t have masks here, so we’re going to have to make our own.
I haven’t been out aside from just going to the lake where I’m probably not going to wear one just to walk across the street, but Sherry said she went to the store the other day—I believe it was Whole Foods as well—and she said almost everyone there had a mask. It feels like a similar turn in there. In terms of my prediction, I think I’m on board with you guys as well. May 4th, I think that’s a Monday, and I believe that’s the day that Minneapolis is supposed to currently schedule. Right now, what is it? April 16, so that’s still two and a half weeks out, but we are scheduled to start having some things reopen.
I’m curious to turn it more to business and company stuff. Einar, with TinySeed, we have 20-something portfolio companies as well as we run TinySeed itself and have a small team there. Obviously, we’ve been impacted by the MicroConf postponement, and that’s been a big effort to figure out when the new dates are. We did, just recently, announce that it was moved to mid-November. We have to make adjustments because then MicroConf Europe is three weeks apart.
If you go to micfoconf.com, you can get all the details of that. Aside from that, how have you seen the companies—the startups that you advise, or that you’re involved in, or that you’re an investor in—how have you seen them acting? What advice have you been giving to those folks?
Einar: It’s very dependent on what industry you’re in pretty much like what industry you’re serving because it’s been all over the map. There’s been a small handful that have gone from doing great to a 95% drop in revenue pretty much overnight. Obviously, those guys are struggling and really scrambling to get whatever cash flow they can in the door. I spend a fair amount of time helping them think through and navigate the relief efforts that are available to them, whether that’s PPP, or EIDL, or really whatever there is in terms of bringing in private investment capital as well.
Then on the flip side, there are a small number of companies that are doing incredibly well. Like with Craig on here is doing well. It’s a good thing that more people want to start doing their own podcast if you’re a podcast hosting company. It’s been very bifurcated in the sense that there’s sort of middle because the companies that we invest in, there’s a middle that’s doing fine, and slightly nervous, and a little bit down perhaps, and probably saw the worst of it like cut all the expenses probably about a week or two ago. Then there are these two classes of other companies, one that’s doing really well, and one that’s doing really badly.
It’s been all over.
Rob: How about you, Craig? I guess we got a little glimpse in there. I have inside information and know what’s going on with Castos since you’re a TinySeed company, but how has this been impacting you, the business, and maybe even your team’s mindset?
Craig: I think starting with the team is apropos because it is the most important thing that we have. The most important asset is our team, and the people that are moving the platform forward, and serving customers, and helping spread the word about podcasting in general and our solution. We’ve always had a lot of focus on one-on-ones between me and the team and weekly team meetings, and those are just a lot more important now. The focus of those meetings is literally, “Hey, how is everyone doing? Is everyone healthy? Is everyone’s family healthy, and are they happy? Is there anything that you all need?”
Because it’s just important on a personal level, but then if we don’t have a good team moving the ball forward, then we’re sunk just like Einar was saying, these companies that are really struggling. That’s really solidified, the most important thing for us is the team. That’s been nice to be able to provide that structure and backdrop professionally for our team. I think that we’re just fortunate to be in an industry that’s growing, in general. Then right now, when people can’t go anywhere, they finally decided to start a podcast.
We’re in the same boat as webinar providers, and people like Zoom, and these other remote serving, remote tools, and purposes industries. The thing we take away from it is that it’s a trend that will continue for a long time. This will probably accelerate that and bring companies that weren’t going to be hybrid remote, or remote first, or whatever into that fray. We think this will continue going forward. There are companies that wanted to rip the Band-Aid off but were scared to, and now they had to. They won’t want to go back because their employees love working from home and doing podcasts instead of in-person meetings and things like that. I think that some degree of this will continue for a lot of companies.
Rob: It’s interesting to me. There are a couple of articles that we can actually dig into right now because I have a topic that I want to touch on about this whole working from home thing. This is my mindset and it’s probably to my detriment, but once I’ve come to a realization about something like, “Hey, working from home works.” I’ve been doing it for more than 15 years actually, maybe 18 years—on and off. I worked in a couple of office jobs in there.
Of course, working from home is a thing and works. It’s like when people discover bootstrapping and they’re like, “Wow, you can bootstrap a SaaS.” It’s like, “Yes. We’ve been talking about that for 10 years.” It’s just still so odd to me that the rest of the business world is just catching up to this. Jason Fried probably feels similar. It’s like, “Guys, we wrote a book on this years ago.”
I have a couple of articles I passed you guys—how Apple is working from home and it watches through their stuff. There’s another article about bosses—not Apple bosses but just bosses in general—panic buying spy software to keep tabs on remote workers. Einar, you’ve worked from home for a long time. What do you think about watching these big companies? Some of them seem to do it relatively well, but a lot of them seem to be fumbling the ball as they move towards working from home.
Einar: I was always surprised because, again, most of the companies that I surround myself with—they never really usually had offices anyway even if they had the inclination to eventually get there. They usually had to start out in someone’s house or whatever. I guess the DNA of doing work from home, or at least working remotely, or having a distributed team was always built into the companies that I dealt with day-to-day. It’s quite surprising to see these companies, like I said, scrambling to put things in places and being super nervous about it.
I see some of it for the work I do with discretion on the sell-side. I sometimes talk to potentially acquiring and they’re horrified when I tell them, “Yeah, there are 25 employees, and they’re distributed all over the world, or at least all over the United States.” Certainly, on that side, people are not used to it. It’s just a reflection of the environment that we, or at least I move in in the sense that I don’t get a lot of exposure to these companies that now seem to be scrambling.
Rob: Craig, you run multiple remote teams and have been remote for many years. Something that I think about this is I used to have an office, and I would hire people to be in the office. I had certain criteria in my head of like, “I’m hiring a worker or a co-worker who I’m going to work with on a day-to-day basis in person.” When I hire remote, I think about different things. I almost have different criteria in my head.
I can imagine if you had hired a bunch of folks to work in an office and suddenly are thrown into the chaos of having to move everyone remotely, that would be complicated. I believe that you hired folks at your prior job before you had started your companies, and I’m assuming they probably worked in offices because I know you were in sales. Did you feel like you have that similar dichotomy of hiring remote versus hiring someone to be at an in-person job?
Craig: Yeah, it’s interesting. My roles before we’re always in the field if you will like in field sales, in field research—I was in the medical field—so going to hospitals and doctor’s offices. It’s kind of similar—I never thought about this—but it’s kind of similar to a remote team in that the most important thing is accountability for me now. When we hire somebody, maybe the first thing is like, “Can you communicate well?” But then the second one is accountability and autonomy.
That was very much the same before because you’re a team of ten people before covering a large metropolitan area or something, and you all have to be able to take care of the things you said you’re going to take care of, and communicate back to the team, and organize. It’s the same thing here, right? With Castos, we’re five people in four continents. I can’t and don’t want to keep track of everybody all the time.
The most important thing is just, “Hey, this is the game plan. We have a meeting every Monday. This is the game plan for the week, everybody’s on the same page, and if you have any questions? Okay, cool. We’ll talk next week.” Hopefully, all those things got done. If not, we have Slack and all those kinds of stuff. That is the most important thing is people to be able to work independently.
Rob: Written communication becomes a huge deal when you’re remote versus if there’s ten of you sitting around a table much like we were in the drip offices. I’m here in Minneapolis, a development team of 10. We were in Slack, but you didn’t need to type stuff to communicate for the most part. You could just walk up and have a conversation off-the-cuff all the time, and switching to remote then it all becomes in Slack, and email. Therefore, having that ability—that written communication—I know that is such a value that I’ve always upheld.
When I hear people say, “Hey, you know what makes a great developer? The ability to write code and also the ability to communicate in writing.” I think that’s so true. In any role, the secondary factor that I like to evaluate is the ability to communicate well in writing and clearly, so it’s not going back and forth a lot. Do you find that, Craig, on your team? Is that a requirement that you have when you’re interviewing people? Do you feel like it’s a critical piece to be running a remote team?
Craig: Yeah, absolutely. I think the Automattic folks have written about this that they start a lot of their interviews over chat, and we do the same. It used to be Skype, but yeah, we would have a bit of a chat over email or on Skype in written form, and then start a call. That’s really powerful because if you can’t communicate cohesively in written form, there’s no chance especially to work asynch. If everybody’s in the same time zone give or take, it’s okay, but we’re over six time zones and that’s a mess.
Rob: Next story I want to talk about is the United States Payroll Protection Program as part of the big stimulus package. If you’ve been following this podcast, you’ve heard us talking about it. We did a live stream special, Einar, and Brennan Dunn, and I a couple weeks ago talking about the government stimulus. I’m curious, the Payroll Protection Program, the idea behind it—if you haven’t heard—is it gives US companies that qualify small businesses a loan for two and a half months of payroll. Then if they don’t lay anybody off for a certain amount of time, then they get that forgiven—essentially becomes like a grant or a gift, it’s a stimulus.
That’s the high level. You can go read about it. We actually have a link on microconf.com that Einar has been updating. It’s actually bringing a shocking amount of traffic to the site right now straight through Google—just organic results. Einar basically read hundreds and hundreds of pages of government regulations so you don’t have to. I’m curious, Craig, did you apply? Were you able to apply given that you have a US company, but you don’t live in the US?
Craig: No, I didn’t apply. My salary does not qualify, and the other two US-based folks that we have are 1099, so they don’t qualify either.
Rob: Got it. I believe they can apply on their own. I’m curious, your take on the stimulus overall. You can comment on the US stimulus, which was $2 trillion dollars, there’s a lot of countries doing stimulus. Do you feel like this stimulus is going to work? Do you feel like this kind of stimulus helps, that it’ll fix things, and it’ll help, that it won’t? What’s your take?
Craig: I’m glad we have Einar on the call because I know he knows a lot more about this than I do, but my take—as a relative layman to macroeconomics—is that the stimulus is designed to prop up companies for sure and more so Wall Street than the people that really need the money right now, which are the people that don’t have jobs. Because I think so many people have already gotten laid off.
These companies that are getting PPP, or EIDL, or whatever may not go rehire them. I know that’s the terms of some of the forgiveness and stuff, but a lot of these companies have a lot bigger things to worry about than paying back a 1% loan versus it being forgiven, and spending that money on things like rent, or paying salaries to founders, and keeping the lights on.
The other side of that is the $1200 that people get personally. We have kids, and so we got a little bit more for the direct stimulus, but no, I don’t. You see the stock market is up today when they announced five million people filed for unemployment.
Einar: Only five million, Craig. Come on.
Craig: It’s just crazy. I know in the TinySeed’s Slack there was a picture of the Titanic sinking, and the back end was all the way up in there. They’re like, “Wow, look. We’re going up, and we should be going down.” That’s exactly how I feel is everybody thinks this is okay, and we are on ground zero of this of having small businesses. I see it left and right with my friends and people that I work with that are just going through a ton of pain. No, I don’t think it’s enough.
Rob: How about you, Einar? You’re my resident expert that I go to for this kind of stuff.
Einar: Just because you didn’t want to be bothered to read all those hundreds of pages of legal mumbo-jumbo, and keep up with the treasury guidance, and whatnot.
Rob: I really did not. Not at all interested. I would go to you for stimulus, what are your thoughts on it? You’re just a very thoughtful person on this type of stuff. Do you feel like it helps? Do you feel like it works? What’s your take?
Einar: It’s important to understand there are two different classes almost of stimulus. There is this what Craig’s talking about—or at least a perception of—which is more like a bailout or what feels like a bailout of Wall Street to a lot of people. This is essentially quantitative easing. This is what the Fed is doing in terms of effectively buying—basically printing money and putting it into the market to keep liquidity going. The size of that is pretty incredible, in my view.
Just for context, they had quantitative easing during the financial crisis. They spent—however many billions of dollars it was—over about eight months. There was a lot of political hoo-ha around the time whether that was appropriate, or too much money, or all this stuff. For the last few weeks now, we’ve been pumping out that much money into the market every week. What we did during the financial crisis over eight months, we’ve been pumping out every week or so for the last several weeks.
On top of that, there’s some other stuff. The Federal Reserve isn’t actually allowed to legally buy corporate bonds—so high-yield bonds or whatever—but they somehow managed to engineer their way around that. We’re now in a situation where the Fed is buying corporate debt. Even in some cases high-yield or what’s sometimes called junk debt. In a lot of cases, a lot of people are saying, “Why should the Fed be doing this? This is bailing out an economy.” Most likely, it’ll get to the point where now the Fed’s buying equities of companies just to prop things up. That’s where you hear these several trillion dollars-worth of cash, all this stuff being spent.
The second part is the smaller business stimulus part of it, which is the PPP and the EIDL. I actually just heard this morning that PPP just ran out of money. They only designated $349 billion dollars to it. They don’t seem to have got their ducks in a row in order to actually refill that, which is devastating and a political failure. From what I was looking through the stimulus packages and what was going on, I always thought that this should have been in a grant just administered by the IRS.
The IRS has the data that these banks are asking for anyway. If you look at what the documentation required, they were asking for Form 941, which essentially the IRS already has, so why couldn’t the IRS have just looked at that already and just issued the grant? That would have been much more efficient. They need to get their act together, and obviously refill this program—even though it would have been better as a grant—but this is what we have right now, and they need to refill it.
In terms of how effective it is as a stimulus, I think it can be pretty effective, but it needs to just put more money into more pockets sooner. I see some of the zeitgeist out there like, “Only take the money if you’re about to run out of cash and you were in dire straits.” I’ve been screaming it on, “That’s not how it should work. You need as many companies as possible to grab this money, and that’s how you basically keep the economy from shedding six million unemployed every single week for weeks and weeks on end.”
That’s my view, but of course, that does require Congress to get their act together and actually refill the program.
Rob: Do you think the fact that the PPP ran out is a sign that it’s not going to help very much or what’s your thought there?
Einar: It obviously is helping a lot because it speaks to the demand, right? It speaks to how many companies are in distress and asking for assistance. That’s obviously helpful, but there are two ways you can screw that up in my mind. One is you discourage companies from actually applying either by making it very complicated or having situations where people can’t get a bank relationship that would allow them to apply in the first place, which is still true. I still know people who—as of today—their funds have run out, but they don’t have a bank that will allow them to apply. Then they can’t access the funds.
That’s one side of it, but I also think the other side of it is discouraging companies from applying—or somehow making this shame-base that you shouldn’t be doing it—has almost the same effect on the economy overall. It’s a mistake to discourage companies from applying because every day counts.
That’s the thing, the stimulus needs to be the right amount of money at the right amount of time. If it takes two weeks for Congress to get their act together, this will be devastating for small businesses. It just will be because people will then just lose faith. They’ll give up leases, they’ll fire people, and it’ll be much worse than it needs to be.
Rob: My experience applying was I’ve been a Bank of America customer for 30-something years. With my business, probably close to 20 years I’ve had an account. The day that PPP opens, I get the email, and I click on the link to apply, and it has me log in to online banking, and it says, “You do not have a loan relationship—a lending relationship—or a credit card with us, so you can’t apply.”
I was thinking to myself, “Are you kidding me?” I’ve been a customer for this long and then within—I don’t know—3-4 days, they turned that around. They updated their applications such that you could say, “Yes, I have a lending relationship, or no, I don’t.” Who knows? I’m guessing they’ll give priority to people who have that relationship with them, but then even yesterday or today, I got another email asking for more info. I don’t know.
I have no idea if I’ve missed the boat already by not getting because I didn’t have all the docs or whatever. It felt a lot tumultuous in the sense that every bank handled it differently. Some banks aren’t ready, and some banks aren’t hosting it so people are unavailable. To your point of was there just a better way to organize this if you’re going to try to forgive it anyway?
Einar: Definitely was. I definitely think there was. It’s like listen, the IRS already knows what your payroll was at whatever period. They could have looked at it because you have to report it quarterly—at least in the US. You have to report it quarterly what you’re paying your employees, what you’re paying yourself, what’s the sales, self-employment taxes. If you look at the applications that are going in, these are exactly the government documents that the banks are requiring.
Why did we put the banks in the middle of this? Some of them are just aren’t set up for it, and then we have to pay, obviously, fees to the banks. It’s like on the $349 billion dollars, they think $10 billion will go to banks just to manage the process, which that seems, I don’t know, inefficient to me.
Rob: Economy goes to hell in a handbasket and the banks maybe make out well like they did in 2008 with the bailout. It’s pretty interesting times these days. Did you guys check out the Stewart Butterfield? He had a long thread. It was his week leading up to the self-quarantine. I sent you guys a link in advance. I’m curious, Craig, as you read through this thread, he’s basically giving a day-by-day account of, “Hey, this end up being my last time in a restaurant,” and discussions with senior leadership and stressing about what’s going to happen.
Then also looking at Slack—obviously a remote chat tool—and their usage just up and to the right in an insane way much like we see Zoom doing. Which pieces of his story resonated with you as a founder?
Craig: It was a lot more of the personal things because we can’t do anything and haven’t been able to for a long time. It’s the personal stuff like last time I went to a restaurant, and then we went and bought some flowers, and all these kinds of things. We talked a lot about that like, “Hey, I’m glad we did these things when we could because we can’t now.” Even when things open back up—who knows when that’ll be officially—a lot of those places won’t open back up right away. Then talking about stimulus and how that rolls out and stuff, a lot of them will never come back.
On a personal level, I think that I’m not a big, “It will never be the same thing,” but I think some things will never be the same. Some of our favorite restaurants won’t have gotten stimulus, or not enough, or not quick enough, and just have to go do something else. It is worth taking some time now to reflect on the things we did, and enjoyed, and took advantage of because we might not be able to do some of them anymore. That’s just on a personal level.
Rob: Oh, man. Now I’m bummed out.
Einar: Don’t listen to Craig.
Rob: Probably pretty realistic. What’s your take, Einar? You have thoughts?
Einar: Yeah, I have the same stuff. I remember him—seeing this—putting this thread out—I guess it’s two or three weeks ago now. I’m reading it and feelings of déjà vu and some of the feelings that I had particularly on the personal side. As you know, Rob, I was shouting about this stuff for a long time, and just saying that, “This is going to be a problem. This is going to be a problem. This is going to be a problem.”
Just one of the things you noted is the night that it became real in America, this is a combination of the NBA season being suspended, and Tom Hanks reporting that he was testing positive. It’s odd to me because I see that in his thread, and I was like, “Oh, yeah I remember that night.” Because I remember it with relief. It was like March 11. Everyone finally was like, “Wait, this is a real thing.”
Craig: You’re not crazy.
Einar: Exactly. I was like, “Wait, is this just a big conspiracy theory on Twitter? Am I spending too much time on Twitter again?” I don’t know. That was the main stuff, just the sort of personal like, “Oh, this turned out to be the last time I was in a restaurant. This turned out to be the last time I did XYZ for several months.” On the point of things won’t be the same, obviously, some restaurants in main street are going under.
Some of the downsides, for example, to the stimulus package on the small business side, which I actually made this mistake initially. I thought you could get a loan and a grant to cover, not only your payroll, but actually, also rent during that time. That turns out not to be the case. Friends of mine, they just bought a cafe three months ago—four months ago now, I guess. Their rent is probably their main single expense line. How are they going to cover that? I don’t know.
Rob: That doesn’t make a ton of sense to me. This thread, I felt the same way about it as I read through, and I remember this specifically. One of the nights I was up at the North Shore with one of my sons, and you and I were on the phone, and that was when the president declared a state of emergency at that point. He touches on that in here. It is starting to feel—well, I guess I have a couple of thoughts. One is you remember where you were when certain things happen, right? When 9/11 happened, you remember how you felt, and what house you were, and how you heard about it.
Hopefully, there are great things that happen that we remember where we were, but oftentimes, it feels like it’s the traditional one like my parents would bring up is like everyone remembers where they were when they heard Kennedy got shot, or Martin Luther King was shot. I don’t want it to always be the negative things, but it certainly does seem that way. That’s how this will feel.
I’m curious, going forward, I wonder how our kids will remember this? It depends on their age, obviously, and depends on personality, but it’s such a trippy thing for them to be in this. Again, using that unprecedented word, it’s unprecedented and hopefully doesn’t happen again in our lifetime. I feel like the first couple of weeks of the quarantining, I was incredibly unproductive. I was trying to get 5-10 hours of work done a week.
I would sit in front of my computer for 7-8 hours a day, but I just wasn’t getting that much work done. Then a bit flipped for me. It was somewhere in the third week—late in the third week, early in the fourth. Now, I feel like I’m extremely focused. I’m sad at the tragedy. I still get the newspaper, and I read the headlines every day. I just feel so bad for what’s going on, but I also hit the point where it’s like, “Okay, I can’t sit and wallow in these feelings all the time. I have stuff to do here that is hopefully helping other people, running my business, supporting my founders.”
Doing this podcast. People have been emailing saying, “Thanks for continuing to put it out,” because it helps them get through the week. It helps them have a bright spot in the day to hear about what’s going on, as well as the MicroConf On Air live streams, and just all the stuff that I’m doing. I feel like I’ve found almost like a renewed sense of purpose, and a renewed sense of motivation just in the past couple of weeks. Because you guys, I believe—I’ve lost count—but it’s at either fifth week or it might be the sixth week, I genuinely don’t know of quarantining.
I’m curious, Craig, how are you mentally in terms of being able to focus on work? I guess this relates to the question I had asked earlier, but I asked it more about your team and the company.
Craig: Similarly at the first, surely, week or two I was just sad. I’ve heard it being compared to mourning—losing a loved one. That you’re just sad, and then you’re angry, and then you accept it, and learn how to live with things. At this point, I’m good on a spiritual level. I’m productive at work, I feel really happy and blessed that my family is happy and healthy.
It really is business as usual for me. I’m actually working more now than I normally would because there’s nothing else to do. I’m working 25% more than I normally do. I feel really happy about that because I do have a responsibility to our team, and to our customers, and I’m glad that we’re able to continue serving them.
Rob: Einar, you had told me early on that you were super distracted like I was—and I think most of us were. Has that settled out for you, or do you still feel like the running dread of stress and news is taking you away from work more than you’d like?
Einar: It’s gotten much better this week. I feel like I was productive the previous two weeks before that too, but mostly in diving into the PPP programs. That is, honestly, requires a lot of outrage a fair amount of the time. Also, because my contact detail was on those pages on MicroConf around, “Just reach out if you have any questions.” I would get 3, 4, 5, 6, 7, 8 emails a day with—in some cases—pretty heartbreaking situations where people were asking for advice. That started to die down a little.
I’ve been able to get back to more of doing what I was planning to do this time of year, but certainly, just because of what my main job is going forward, which is sort of on hold. That’s the thing. We were supposed to be in the market right now going for aggressively fundraising for a fund two, and certainly, that side of things is pretty much unlike in a while. I don’t know when we’re going to do that again.
It’s been better, but certainly, I don’t have the same level of productivity look for what you guys seem to be saying now.
Craig: Could I add one thing?
Rob: Yeah, I know. Do it.
Craig: I don’t want to leave with a down in the doldrums really pessimistic view of this because one thing that’s really interesting here compared to the financial crisis is this was like an external event that drove everything into the dumps that it is now, right? All these people have lost their jobs, or furloughed, or whatever because of an external event. That external event will go away, and things will come back much more quickly out of this than they did the financial crisis. That was years, this could be months. Sometime around the end of the year maybe.
I think that folks that have been impacted, if we can survive—say until the end of the year—I think there are going to be huge opportunities. Talking about this trend towards remote work, and things like podcasting, webinars, and digital products, and things like that. Folks that listen to this podcast, I think all are rightfully thinking like, “Okay, as the world comes out of this, what does it look like, and how can I—as a smart nimble bootstrap scrappy person—position myself and our brands to be ready for that?”
We all are very uniquely ready to lead that charge. That’s maybe something that gives me a little optimism in folks for this community.
Rob: I appreciate that. I appreciate us leaving it on a positive note. I was going to say that I have tended to be the optimist in the room in this situation and in a lot of situations. Einar and I have been a good balancing because he was saying, “Oh, it’s going to get really bad,” and I was like, “I don’t think it’ll get that bad.” Turns out, he was right. When I look back at even just four episodes ago, Einar and I were on here talking about. I was like, “This is a tragedy. It’s devastating. Things will get better.”
We need to acknowledge what’s happening with the reality of the current situation, but we also need to acknowledge that it will get better. Everything’s not going to change permanently. To me, there is a bright future to look ahead to. I say that with all respect to the current frontline workers. We have multiple friends who are physicians, and they’re going through crazy. We have an ER doc. It’s terrible, and it’s very hard, and it’s very stressful for them. I want to fully acknowledge that, but also there is another side. There is the other side that we will get to within months, hopefully, but I guess we’ll see how that all pans out.
Gentlemen, let’s wrap on that positive note. Thanks so much for agreeing to come on the show and for working with me to find a time that works. Einar, you were a last-minute substitute, and I do appreciate that. I had a guest who unfortunately had to cancel. I’ll try to get her booked on a future episode.
Craig Hewitt, if folks want to keep up with you on Twitter, you are @TheCraigHewitt. Of course, castos.com is your podcast hosting service that this podcast and TinySeed Tales, and MicroConf On Air are all hosted on, so check that out if you haven’t already.
Einar Vollset, you are @einarvollset on Twitter and tinyseed.com, if you want to see what he’s up to. Actually, if they really want to see what you’re up to, we’ll link up your MicroConf COVID-19 business relief overview article that I know you spent dozens of hours putting together.
Einar: The most productive I’ve been in the last few weeks.
Rob: Exactly, the most output. Thanks again gents for coming on the show. Hope to have you back again soon.
Craig: Thanks, Rob.
Rob: Stay tuned next week to hear another update from Mike Taber on how things are going with Bluetick. He and I haven’t spoken, especially not on the show, but we literally haven’t spoken since all the self-quarantine stuff happens. I’ll be interested to hear how he’s thinking. Then I’m looking to do a Q&A episode probably the week after, so if you have a question for me or for a guest that I decided to bring on, please, leave me a voicemail at 1-888-801-9690 or email email@example.com.
If you send a Dropbox link to an audio file, that will go to the top of the queue. If you enter text, it will be in the queue of current questions we have. If you’re not subscribed to the show, you should search for startups in any podcatcher that you have. Of course, we have a full transcript of each episode on the website—typically within a few days after the episode is published. Thanks so much for listening this week. I’ll see you next time.